SMS messages and mobile information
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Reception may send SMS only after you complete the two-checkbox signup on our website. This section is placed first for carrier and privacy review.
- What we collect: Mobile phone number and, on the notification signup form, your name and the fact that you checked both the Terms and Privacy acceptance box and the SMS consent box.
- Purpose: To send transactional and account-related texts (e.g. new lead alerts, appointment-related notices).
- Terms and Privacy checkbox (exact text): "I have read and agree to the Terms and Conditions and the Privacy Policy." (with links to Terms and Privacy on the live form).
- SMS consent checkbox (exact text): "I agree to receive SMS messages from Reception for lead alerts, appointment-related notices, and account updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Consenting to receive SMS is not a condition of purchase or service."
- Opt-out: Reply STOP at any time. We honor carrier-supported opt-out keywords.
- No sale of phone data: We do not sell mobile numbers for unrelated third-party marketing.
1. Information We Collect
When you use our voicemail and phone receptionist service, we collect:
- Call Data: Phone numbers, call duration, recordings/transcripts, and metadata
- Business Information: Business name, calendar ID, configuration preferences
- Lead Information: Names, phone numbers, addresses, and service requests from calls
- Account Information: Email and authentication credentials for dashboard access
2. How We Use Your Information
- Process and route incoming phone calls
- Generate call transcripts and summaries
- Create and manage leads from conversations
- Send notifications (email and SMS) about leads and appointments
- Provide customer support and improve services
3. Data Storage and Security
Data is stored using Supabase and Twilio. We implement industry-standard security measures. Call transcripts and lead data are retained as long as your account is active or as required by law.
4. Third-Party Services
We use:
- Twilio: Phone and SMS
- Supabase: Database and authentication
- OpenRouter/OpenAI: AI call handling
- ElevenLabs: Text-to-speech
- Google Calendar: Appointment scheduling (if configured)
We do not sell or share your personal information with third parties for marketing purposes.
5. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Opt out of SMS by replying STOP
- Request a copy of your data
6. Contact Us
Privacy questions? codedbytyler@gmail.com
7. Changes to This Policy
We may update this policy. Changes will be posted with an updated "Last Updated" date.